Remote Customer Care Specialist - Experienced Support Pro

Core Code io; Cancún; Presencial; MXN 167.000 - 290.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a Customer Service Representative to support our remote team. You will handle inquiries across email, chat, phone, and other channels, delivering accurate product information while ensuring a positive customer experience.

The ideal candidate communicates clearly, stays organized, and can manage multiple tasks independently in a remote setting. This role emphasizes professionalism and proactive problem-solving to maintain satisfaction.

Formación

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems and digital tools.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure full resolution.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Conocimientos

Customer service experience

English communication

Interpersonal skills

Problem-solving

Attention to detail

Time management

CRM platforms

Remote work

Multitasking

Herramientas

CRM platforms

Descripción del empleo

Core Code io is seeking a Customer Service Representative to support our remote team. You will handle inquiries across email, chat, phone, and other channels, delivering accurate product information while ensuring a positive customer experience.

The ideal candidate communicates clearly, stays organized, and can manage multiple tasks independently in a remote setting. This role emphasizes professionalism and proactive problem-solving to maintain satisfaction.