Remote Customer Support Agent Multichannel Troubleshooter

Core Code io; Acapulco; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a Customer Support Agent to assist customers across email, chat, and phone, delivering timely, accurate solutions. The role emphasizes proactive communication, issue resolution, and maintaining detailed records while collaborating with internal teams remotely.

Ideal candidates communicate clearly, stay organized, and provide exceptional service. English proficiency is helpful for supporting English-speaking customers, with a flexible remote setup for a national team.

Formación

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Active listening and problem-solving abilities.
• Strong attention to detail.
• Ability to multitask and prioritize customer requests.
• Ability to remain calm and professional when handling difficult customers.
• Comfortable using computers, CRM systems, ticketing platforms, and other digital tools.
• Ability to learn new systems and processes quickly.
• Strong organizational and time-management skills.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Provide accurate information and clear solutions to customer questions and concerns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers to ensure their concerns have been properly addressed.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and communicate customer feedback to internal teams.
• Follow company policies, procedures, and customer service standards.
• Maintain a positive, professional, and customer-focused attitude.
• Collaborate with internal teams to resolve customer requests and improve the overall customer experience.

Conocimientos

Verbal communication

Written communication

Customer service

Active listening

Multitasking

CRM systems

Remote work

English proficiency

Descripción del empleo

Core Code io is seeking a Customer Support Agent to assist customers across email, chat, and phone, delivering timely, accurate solutions. The role emphasizes proactive communication, issue resolution, and maintaining detailed records while collaborating with internal teams remotely.

Ideal candidates communicate clearly, stay organized, and provide exceptional service. English proficiency is helpful for supporting English-speaking customers, with a flexible remote setup for a national team.