Remote Customer Service Specialist — Help & Resolve Fast

Core Code io; Sinaloa de Leyva; Presencial; MXN 201.000 - 279.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a Customer Service Representative to join our remote team. The ideal candidate communicates clearly, helps customers, and delivers a positive experience across channels.

You will respond to inquiries, provide product information, resolve issues, and collaborate with internal teams to ensure customer satisfaction. This role is remote and suitable for self-motivated individuals with strong English skills.

Formación

• 1+ year of experience in customer service, customer support, call center, or similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.

Responsabilidades

• Respond to customer inquiries via email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Conocimientos

English communication

CRM software

Problem solving

Interpersonal skills

Multitasking

Remote work

Descripción del empleo

Core Code io is seeking a Customer Service Representative to join our remote team. The ideal candidate communicates clearly, helps customers, and delivers a positive experience across channels.

You will respond to inquiries, provide product information, resolve issues, and collaborate with internal teams to ensure customer satisfaction. This role is remote and suitable for self-motivated individuals with strong English skills.