Remote Customer Service & Admin Specialist

Core Code io; Acapulco; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

Core Code io in Mexico is seeking a highly organized Customer Service & Admin Assistant to provide excellent support while handling daily administrative and operational tasks.

You will respond to inquiries via email, phone, and chat; maintain accurate records; manage calendars; coordinate with internal teams and external contacts; and assist with invoices and onboarding. Strong communication and organizational skills are essential for this remote-friendly role.

Formación

• Experience in customer service or administrative support.
• Familiarity with CRM systems or business software.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication; English proficiency a plus.

Responsabilidades

• Respond to customer inquiries through email, phone, chat, and other channels.
• Provide accurate information and timely solutions to customer questions.
• Handle requests, complaints, and follow-ups professionally.
• Escalate complex issues to the appropriate team when needed.
• Maintain records of customer interactions, requests, and resolutions.
• Manage calendars, appointments, and scheduling requests.
• Organize and maintain digital files and databases.
• Perform data entry and update customer and admin information.
• Prepare reports, spreadsheets, documents, and presentations.
• Monitor tasks and deadlines to ensure timely completion.
• Coordinate information between customers, internal teams, and external contacts.
• Assist with invoices, expenses, and orders as required.
• Support onboarding and internal projects.

Conocimientos

Excellent communication

Customer service

Organizational skills

Multitasking

Active listening

Detail-oriented

Remote collaboration

Herramientas

Google Workspace

Microsoft Office

CRM systems

Spreadsheets

Descripción del empleo

Core Code io in Mexico is seeking a highly organized Customer Service & Admin Assistant to provide excellent support while handling daily administrative and operational tasks.

You will respond to inquiries via email, phone, and chat; maintain accurate records; manage calendars; coordinate with internal teams and external contacts; and assist with invoices and onboarding. Strong communication and organizational skills are essential for this remote-friendly role.