Remote Customer Service Specialist — Problem Solver

Core Code io; Chihuahua; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a Customer Service Representative to join our remote team. You will be an excellent communicator who enjoys helping customers, solving problems, and ensuring a positive experience.

Responsibilities include replying to inquiries via email, chat, phone, and other channels, providing accurate information, resolving issues promptly, and following up to ensure complete resolution while maintaining detailed records and high professionalism.

Formación

• 1+ year in Customer Service or similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Attention to detail and organization.

Responsabilidades

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues professionally and promptly.
• Follow up to ensure complete resolution of requests.
• Maintain accurate records of interactions and requests.
• Escalate complex issues when needed.
• Collaborate with internal teams to address concerns.
• Maintain high levels of professionalism and customer satisfaction.

Conocimientos

Customer service

Communication

English proficiency

CRM systems

Problem solving

Herramientas

CRM software

Descripción del empleo

Core Code io is seeking a Customer Service Representative to join our remote team. You will be an excellent communicator who enjoys helping customers, solving problems, and ensuring a positive experience.

Responsibilities include replying to inquiries via email, chat, phone, and other channels, providing accurate information, resolving issues promptly, and following up to ensure complete resolution while maintaining detailed records and high professionalism.