Remote Bilingual Virtual Medical Assistant — Pulmonology

GoLean Health; Ciudad de México; Remote; MXN 136,000 - 194,000; Part time

Job summary

GoLean Health is seeking a Bilingual Virtual Medical Assistant (Spanish/English) to support a U.S.-based pulmonary practice, operating across multiple clinic locations. This remote, part-time role requires strong bilingual communication, patient intake, appointment coordination, and EMR documentation.

The ideal candidate will handle calls in both languages, manage messages, coordinate referrals, assist with insurance verification, and support SOP improvements.

Qualifications

• Bilingual proficiency in Spanish and English required for patient communication.
• Minimum 1 year of experience as Virtual Medical Assistant supporting U.S.-based practices.
• Experience with patient calls, appointment scheduling, EMR documentation, and clinic workflows.
• Active HIPAA certification or willingness to obtain before first day.

Responsibilities

• Bilingual patient communication and phone support in English and Spanish.
• Coordinate patient referrals, scheduling, and EMR documentation within the clinic system.
• Support insurance verification, prior authorizations, and SOP improvements as needed.

Skills

Bilingual Spanish/English

Phone etiquette

Customer service

Communication skills

Tools

AthenaHealth EMR

Job description

GoLean Health is seeking a Bilingual Virtual Medical Assistant (Spanish/English) to support a U.S.-based pulmonary practice, operating across multiple clinic locations. This remote, part-time role requires strong bilingual communication, patient intake, appointment coordination, and EMR documentation.

The ideal candidate will handle calls in both languages, manage messages, coordinate referrals, assist with insurance verification, and support SOP improvements.