Bilingual Virtual Medical Assistant – Front Desk (Remote)

Go Lean Health; Monterrey; Remote; MXN 136,000 - 194,000; Part time

Job summary

Go Lean Health is seeking a Bilingual Virtual Medical Assistant (Spanish/English) to support a U.S.-based pulmonary practice. The role focuses on bilingual patient communication, medical records handling, and coordination with on-site staff across multiple locations. Remote, part-time, 30 hours per week, with a schedule aligned to U.S.

Central Time. The ideal candidate will manage calls, EMR tasks, referrals, and insurance verifications while delivering empathetic, accurate patient support in

Qualifications

• Bilingual proficiency in Spanish and English required.
• At least 1 year supporting U.S.-based healthcare practices.
• Experience with patient calls, scheduling, EMR documentation, and clinic workflows.
• Excellent interpersonal skills and empathetic communication.
• Active HIPAA certification or willingness to obtain before first day.

Responsibilities

• Handle bilingual patient communications via calls in English and Spanish.
• Manage EMR messages, scheduling, referrals, and insurance verification workflows.
• Collaborate with clinic staff to maintain SOPs and high patient service standards.

Skills

Bilingual Spanish/English

Healthcare support experience

Administrative tasks

Communication skills

HIPAA compliance

Education

HIPAA certification

Tools

AthenaHealth EMR

Job description

Go Lean Health is seeking a Bilingual Virtual Medical Assistant (Spanish/English) to support a U.S.-based pulmonary practice. The role focuses on bilingual patient communication, medical records handling, and coordination with on-site staff across multiple locations. Remote, part-time, 30 hours per week, with a schedule aligned to U.S.

Central Time. The ideal candidate will manage calls, EMR tasks, referrals, and insurance verifications while delivering empathetic, accurate patient support in