Remote Bilingual Medical Virtual Assistant & Scheduler

GoLean Health; Monterrey; Remote; MXN 147,000 - 209,000; Full time

Job summary

GoLean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice remotely. The role requires strong English and Spanish communication, especially over the phone, with duties including coordinating appointments, handling follow-ups, and ensuring professional, clear interactions with patients.

The ideal candidate will manage scheduling, insurance tasks, and HIPAA-compliant documentation, working 40–45 hours per week with potential Saturday overtime.

Qualifications

• Bilingual English/Spanish required.
• Experience handling phone calls in healthcare support.
• Strong patient coordination and scheduling abilities.
• High attention to detail and reliable follow-through.
• Able to work remotely with stable internet and a good headset.

Responsibilities

• Handle high volume inbound/outbound calls with patients and healthcare partners.
• Communicate clearly in English and Spanish.
• Provide appointment reminders, scheduling support, and follow-ups.
• Verify patient information and coordinate with providers.
• Assist with insurance eligibility and benefits verification.
• Document patient interactions accurately in the EMR.
• Track referrals, prior authorization, and documentation.
• Maintain HIPAA-compliant handling of patient information.

Skills

Bilingual English/Spanish

Phone handling

Patient coordination

Detail oriented

Remote work setup

Tools

EMR/EHR systems

HIPAA compliance

Job description

GoLean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice remotely. The role requires strong English and Spanish communication, especially over the phone, with duties including coordinating appointments, handling follow-ups, and ensuring professional, clear interactions with patients.

The ideal candidate will manage scheduling, insurance tasks, and HIPAA-compliant documentation, working 40–45 hours per week with potential Saturday overtime.