Remote Bilingual Training Specialist - Healthcare

Resolv Global

Mérida

Remote

MXN 152,000 - 203,000

Full time

14 days+

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Benefits offered by this job

Remote work from Mexico

Weekly pay

Paid training

Independent contractor arrangement

Job summary

Resolv Global is seeking experienced Trainers for a fully remote healthcare BPO program serving a US-based client. You will design and deliver engaging virtual training, explain complex processes clearly, and coach customer experience reps to perform confidently in a live healthcare setting.

Ideal candidates have 1+ year remote work experience, bilingual English/Spanish proficiency, and strong presentation skills.

Qualifications

Experience training in BPO/contact center environments.
Healthcare/customer experience experience is essential.
Proven ability to deliver training to customer service teams.
At least 1 year of remote work experience.
Fully bilingual in English and Spanish with strong written and spoken English.
Excellent presentation and communication skills; comfortable virtual delivery.
Tech-savvy and quick to learn new systems and platforms.
Strong organizational skills and attention to detail.
Patient, approachable, and able to coach different learners.
Solid team-player mentality; able to work with leadership.
Comfortable operating during U.S. business hours.

Responsibilities

Deliver engaging and structured training to new customer experience representatives.
Facilitate virtual training sessions in a professional and engaging manner.
Explain processes, procedures, systems, and customer service expectations clearly.
Use different teaching approaches to accommodate learning styles.
Monitor learner understanding and identify knowledge gaps.
Conduct knowledge checks, exercises, role plays, and practical activities.
Provide constructive feedback and coaching throughout training.
Support learners who require additional guidance.
Help prepare new hires for the transition from training into production.
Work closely with Team Leads and leadership to support learner readiness.
Maintain accurate training records and communicate learner progress.
Adapt training delivery when processes or systems change.
Create a positive, professional, and accountable learning environment.