Bilingual Healthcare Training Specialist – Remote

Resolv Global; Mariscala de Juárez; Remote; MXN 151,000 - 202,000; Full time

Job summary

Resolv Global is seeking experienced Trainers for a fully remote healthcare BPO supporting a US-based program. You will engage learners, explain processes clearly, and prepare representatives to perform confidently in a live healthcare environment.

This role requires bilingual English and Spanish, comfort delivering training online, and alignment with U.S. business hours. You’ll coach learners, assess progress, and help new hires transition to production in a fully remote setup.

Qualifications

• Previous BPO/contact center training experience.
• Healthcare/medical customer experience is essential.
• Fully bilingual in English and Spanish.
• At least 1 year of remote work experience.

Responsibilities

• Deliver engaging and structured training to new representatives.
• Facilitate virtual training sessions professionally.
• Explain processes, procedures, systems, and customer service expectations clearly.
• Use different teaching approaches to accommodate learning styles.
• Monitor learner understanding and identify knowledge gaps.
• Provide constructive feedback and coaching throughout training.
• Prepare new hires for transition into production.
• Maintain training records and communicate learner progress.
• Adapt training delivery when processes or systems change.
• Create a positive, professional, and accountable learning environment.

Skills

Bilingual English/Spanish

Presentation skills

Communication skills

Tech-savvy

Remote work experience

Team player

Organizational skills

Coaching learners

Live virtual training

Customer service training

Tools

Teams

Office 365

Job description

Resolv Global is seeking experienced Trainers for a fully remote healthcare BPO supporting a US-based program. You will engage learners, explain processes clearly, and prepare representatives to perform confidently in a live healthcare environment.

This role requires bilingual English and Spanish, comfort delivering training online, and alignment with U.S. business hours. You’ll coach learners, assess progress, and help new hires transition to production in a fully remote setup.