Remote Bilingual SaaS Customer Success Manager

Shopmonkey Inc.; México; Remote; MXN 469,000 - 714,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Short/long-term disability

Employee assistance program

Wellness membership reimbursement

Parental leave

401(k)

11 paid holidays

Flexible time off

Matching donations

Job summary

Shopmonkey is seeking a Customer Success Manager based in Mexico for remote collaboration with our global teams. You will foster strong client relationships, drive product adoption, and support growth opportunities while ensuring high customer satisfaction and retention.

Fluently bilingual in English and Spanish, you bring 1–3 years of SaaS customer success experience and strong communication. You will partner with Sales, Implementation, Support, and Product to deliver customer value in a

Qualifications

• Fluency in English and Spanish.
• 1–3 years in a customer success or client-facing SaaS role.
• Strong interpersonal and communication skills.

Responsibilities

• Build and maintain relationships with assigned customers, including corporate accounts, franchises, and users.
• Drive product adoption through onboarding and education, ensuring value realization.
• Manage accounts to drive upsells, renewals, and cross-sells in collaboration with sales.
• Act as primary contact for customer concerns and remove adoption roadblocks swiftly.
• Track and report key CS metrics and provide account health updates to stakeholders.

Skills

Bilingual EN/ES

SaaS CS experience

CRM tools

Relationship skills

Time management

Excellent communication

Startup mindset

Tools

Salesforce

Zendesk

Gainsight

Vitally

Job description

Shopmonkey is seeking a Customer Success Manager based in Mexico for remote collaboration with our global teams. You will foster strong client relationships, drive product adoption, and support growth opportunities while ensuring high customer satisfaction and retention.

Fluently bilingual in English and Spanish, you bring 1–3 years of SaaS customer success experience and strong communication. You will partner with Sales, Implementation, Support, and Product to deliver customer value in a