Remote SMB Customer Success Manager — Growth & Adoption

Riverside Technology, inc.; México; A distancia; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Riverside is seeking a Customer Success professional to manage a portfolio of SMB customers from Mexico in a remote role aligned with Eastern time business hours. You will drive adoption, ensure retention and growth, and act as a trusted advisor to help customers unlock the platform’s value.

You’ll lead regular business reviews, collaborate with Product and Marketing, and strive to hit KPIs while delivering exceptional remote support in a fast-paced startup environment.

Formación

• At least 1 year of experience in customer success or customer support in a SaaS environment.
• Experience managing a high velocity of accounts.
• Desire to work remotely in a fast-paced startup environment.
• Passion to apply your tech-savviness to learn Riverside’s product functionality.
• An ability to excel in achieving KPIs and targets.
• Strong verbal and written communication skills in English.
• Strong analytical and problem-solving skills.
• Ability to prioritize, organize, and execute multiple tasks with deadlines.

Responsabilidades

• Manage a portfolio of SMB customers as strategic partner to help them unlock the full value of Riverside.
• Drive adoption, enable success at scale, and ensure long-term retention and growth.
• Lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion.
• Collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices.
• Act as the voice of the customer and provide feedback to improve Riverside’s platform.

Conocimientos

Customer success

Account management

English communication

Time management

Descripción del empleo

Riverside is seeking a Customer Success professional to manage a portfolio of SMB customers from Mexico in a remote role aligned with Eastern time business hours. You will drive adoption, ensure retention and growth, and act as a trusted advisor to help customers unlock the platform’s value.

You’ll lead regular business reviews, collaborate with Product and Marketing, and strive to hit KPIs while delivering exceptional remote support in a fast-paced startup environment.