Global Customer Success Manager

BringIT Mexico; Región Centro; On-site; MXN 300,000 - 520,000; Full time

Job summary

Bring IT Mexico is seeking a Customer Success Manager to maintain strong client relationships, ensure satisfaction, and drive long-term account success. You will collaborate with Delivery and Managed Services to review account health and identify growth opportunities.

The role requires a Bachelor's degree and 3–6 years of experience in SMB segments, with professional proficiency in English and Spanish. A proactive, metrics-driven mindset and ability to work across teams are essential for success.

Qualifications

• Bachelor's degree in Business Administration, International Business, Accounting, Finance, or related field.
• 3–6 years of experience in a 6-week sales cycle and SMB market segment.
• Professional proficiency in English and Spanish, both written and verbal.

Responsibilities

• Conduct regular status reviews with Delivery and Managed Services teams.
• Monitor and evaluate customer satisfaction metrics.
• Collaborate on developing sales strategies.
• Track and analyze account performance.

Skills

English proficiency

Spanish proficiency

CRM

Education

Bachelor's degree in Business Administration

Job description

Bring IT Mexico is seeking a Customer Success Manager to maintain strong client relationships, ensure satisfaction, and drive long-term account success. You will collaborate with Delivery and Managed Services to review account health and identify growth opportunities.

The role requires a Bachelor's degree and 3–6 years of experience in SMB segments, with professional proficiency in English and Spanish. A proactive, metrics-driven mindset and ability to work across teams are essential for success.