Remote Bilingual Technical Success Manager

OutSystems, Inc.; México; Híbrido; MXN 900.000 - 1.100.000; Jornada completa

Descripción de la vacante

OutSystems, Inc. is seeking a Technical Success Manager who is bilingual in Spanish and English, to balance strong trust relationships with customers across Mexico, Puerto Rico and Chile.

You will guide their IT teams through technology adoption, assist with solution architecture, and liaise with Technical Support, R&D, Sales, and Professional Services to advocate for customer needs. You will design adoption plans, assess customer ecosystems, and conduct technical reviews to prevent issues,

Formación

• 5 years of Mobile and/or Web development, administration, or architecture experience.
• Proficiency in Spanish; fluent English required.
• OutSystems development and administration experience preferred.
• Experience in professional services, support, or engineering environments.

Responsabilidades

• Design technical adoption plans to ensure growth in technology proficiency.
• Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc...)
• Understand your customer ecosystem and IT Landscape.
• Perform technical reviews and share knowledge to identify and prevent potential issues
• Understand your customers' technical infrastructures, hardware, and offerings
• Provide excellent customer support regarding their OutSystems use
• Catalog, categorize and share common customer issues with other OutSystems teams
• Serve as a customer advocate within OutSystems
• Deliver key OutSystems product road map updates and assist customers with upgrades
• Visit customers regularly as needed to provide an exceptional customer service experience

Conocimientos

Bilingual Spanish/English

Excellent communication

Herramientas

HTML

CSS

JavaScript

Relational Databases

C#

Java

OutSystems platform

ALM

APM

Descripción del empleo

OutSystems, Inc. is seeking a Technical Success Manager who is bilingual in Spanish and English, to balance strong trust relationships with customers across Mexico, Puerto Rico and Chile.

You will guide their IT teams through technology adoption, assist with solution architecture, and liaise with Technical Support, R&D, Sales, and Professional Services to advocate for customer needs. You will design adoption plans, assess customer ecosystems, and conduct technical reviews to prevent issues,