Remote Mexico-based Customer Success Manager - Adoption

Shopmonkey; México; Remote; MXN 420,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Disability benefits

Employee assistance program

Parental leave

401(k) plan

Holidays & flexible time off

Volunteer programs

Job summary

Shopmonkey is seeking a Customer Success Manager to empower customers, drive adoption, and grow revenue within a remote Mexico-based team. You will build relationships with corporate accounts and franchises, conduct regular check-ins, and act as a trusted advisor to executives while collaborating with sales, implementation, support, and product.

The role requires bilingual English/Spanish, 1–3 years in SaaS CS, strong communication, and experience with CRM tools like Salesforce, Zendesk, and

Qualifications

• 1–3 years of experience in customer success or client-facing roles in SaaS.
• Fluency in English and Spanish.
• Strong interpersonal and communication skills.
• Experience with CRM tools (Salesforce, Vitally, Zendesk, Gainsight).
• Automotive industry experience is a plus.
• Customer-centric mindset with ability to build relationships.
• High emotional intelligence and organizational skills.
• Problem-solving mindset and startup adaptability.
• Self-directed, motivated and keen to learn.

Responsibilities

• Develop and maintain relationships with assigned customers including corporate accounts and franchises.
• Conduct regular check-ins to ensure high engagement and adoption of the platform.
• Identify customer needs and provide strategic recommendations for success.
• Act as trusted advisor to stakeholders and executives.
• Assist with onboarding and product walkthroughs to drive value.
• Drive upsells, cross-sells and renewals in collaboration with sales.
• Resolve customer issues quickly and remove adoption roadblocks.
• Track key success metrics and provide updates on account health.

Skills

English & Spanish

SaaS CS experience

Strong communication

Customer empathy

Tools

Salesforce

Vitally

Zendesk

Gainsight

Job description

Shopmonkey is seeking a Customer Success Manager to empower customers, drive adoption, and grow revenue within a remote Mexico-based team. You will build relationships with corporate accounts and franchises, conduct regular check-ins, and act as a trusted advisor to executives while collaborating with sales, implementation, support, and product.

The role requires bilingual English/Spanish, 1–3 years in SaaS CS, strong communication, and experience with CRM tools like Salesforce, Zendesk, and