Senior CSM – Remote MX | Growth & Stock Options

Orum ?; México; Remote; MXN 700,000 - 900,000; Full time

Benefits offered by this job

Flexible Vacation Policy

Stock options

Healthcare coverage

Equipment reimbursement

Company retreats

Job summary

A leading SaaS company seeks a Senior Customer Success Manager in Mexico to oversee the post-sale customer journey. This role involves strategic advisory to clients, managing customer relationships, and driving adoption of company products. Ideal candidates have extensive experience in B2B SaaS and enterprise account management, with strong communication skills. The position offers flexibility to work from anywhere in Mexico and a comprehensive benefits package.

Qualifications

• 5+ years of experience in a Customer Success role within a B2B SaaS environment.
• Proven success managing enterprise-level accounts and driving customer outcomes.
• Excellent written and verbal communication skills in English.

Responsibilities

• Become a strategic advisor for your customers by understanding their goals.
• Help customers unlock the full value of Orum through best practices.
• Manage a portfolio of customers, driving retention and growth.

Skills

Customer Success expertise

B2B SaaS experience

Communication skills

Data-driven decision making

Tools

Salesforce

Gainsight

Zendesk

HubSpot

Job description

A leading SaaS company seeks a Senior Customer Success Manager in Mexico to oversee the post-sale customer journey. This role involves strategic advisory to clients, managing customer relationships, and driving adoption of company products. Ideal candidates have extensive experience in B2B SaaS and enterprise account management, with strong communication skills. The position offers flexibility to work from anywhere in Mexico and a comprehensive benefits package.