Remote Client Success Manager – Growth & Onboarding

Jobgether; México; Remote; MXN 412,000 - 721,000; Full time

Benefits offered by this job

Fully remote in Mexico

Competitive monthly salary (USD 2,000–

Unlimited PTO

Job summary

Jobgether is seeking an Account Manager (Client Success Manager) based in Mexico. You will manage post-sale client relationships, onboarding, and ongoing support while working with a US-based team to achieve meaningful outcomes. The role emphasizes proactive problem solving, ownership, and cross-functional collaboration.

The position is fully remote, with a focus on client success, retention, and expansion opportunities, requiring strong English communication and a customer-first mindset.

Qualifications

• Experience in client-facing roles or account management.
• Excellent spoken and written English communication.
• Strong relationship-building and customer experience focus.
• Solutions-driven mindset with customer needs understanding.
• Proven problem-solving and conflict-resolution abilities.
• Attention to detail with accurate record-keeping.

Responsibilities

• Build and maintain long-term client relationships post-sale.
• Conduct regular client check-ins to monitor satisfaction and goals.
• Identify churn signals and take proactive actions to retain clients.
• Coordinate onboarding, training, and service launches for smooth adoption.
• Document meetings, communicate action items, and follow up on next steps.
• Collaborate with internal teams to ensure timely delivery of services.

Skills

Client relationship

English proficiency

Communication skills

Digital marketing

Project coordination

Problem solving

Job description

Jobgether is seeking an Account Manager (Client Success Manager) based in Mexico. You will manage post-sale client relationships, onboarding, and ongoing support while working with a US-based team to achieve meaningful outcomes. The role emphasizes proactive problem solving, ownership, and cross-functional collaboration.

The position is fully remote, with a focus on client success, retention, and expansion opportunities, requiring strong English communication and a customer-first mindset.