Remote Bilingual Patient Support Specialist (EN/ES)

Resolv Global; México; Remote; MXN 115,000 - 163,000; Full time

Job summary

Resolv Global is seeking a detail-oriented bilingual professional to join our fully remote patient support team. You will be the primary contact for patients, guiding them from scheduling through post-visit follow-up, while working from anywhere in Mexico. This is a fully remote, full-time contractor role.

Candidates must be fluent in English and Spanish, and submissions should be in English. A laptop is provided, and applicants must have an extra monitor, headset, and stable wired internet to

Qualifications

• Fluent in English and Spanish, written and spoken.
• At least 1 year of experience in customer service, patient support, or a similar role.
• Proven experience working in a fully remote role.
• Strong written communication with clear grammar.
• Comfortable learning and navigating multiple software tools and platforms.

Responsibilities

• Respond to patient inquiries via phone, email, text, and web chat.
• Schedule and manage patient appointments; handle changes or cancellations.
• Provide clear pre- and post-appointment instructions.
• Follow up to ensure patients have needed information.
• Support clinic operations with coordinating and administrative tasks.
• Maintain accurate records of patient interactions.
• Handle multiple channels while staying calm and professional.

Skills

Bilingual English/Spanish

Customer service

Remote work experience

Written communication

Multitasking

Organizational skills

Empathetic communication

Time management

Tools

CRM software

Job description

Resolv Global is seeking a detail-oriented bilingual professional to join our fully remote patient support team. You will be the primary contact for patients, guiding them from scheduling through post-visit follow-up, while working from anywhere in Mexico. This is a fully remote, full-time contractor role.

Candidates must be fluent in English and Spanish, and submissions should be in English. A laptop is provided, and applicants must have an extra monitor, headset, and stable wired internet to