Remote Bilingual Patient Support Specialist

Resolv Global; Chihuahua; Remote; MXN 126,000 - 176,000; Full time

Benefits offered by this job

Laptop provided

Job summary

Resolv Global is seeking a detail-oriented bilingual patient support specialist for a fully remote, freelance position in Mexico. You will be the primary contact for patients, guiding them from scheduling to post-visit follow-up, using English and Spanish.

The role requires at least 1 year in customer service or patient support, strong written communication, and experience working remotely. A laptop is provided, and candidates must have a second screen, headset, and a stable wired connection.

Qualifications

• Fluent in English and Spanish (written and spoken).
• At least 1 year of experience in customer service or patient support.
• Experience in a fully remote role is preferred.
• Strong written communication and grammar.
• Ability to learn and navigate multiple software tools.

Responsibilities

• Respond to patient inquiries via phone, email, text, and web chat.
• Schedule appointments and manage changes or cancellations.
• Provide clear pre- and post-appointment instructions.
• Follow up to ensure patients have necessary information.
• Support clinic operations with administrative tasks.
• Maintain accurate records of patient interactions.
• Handle multiple channels while remaining calm and professional.

Skills

Bilingual English/Spanish

Customer service

Remote work

Written communication

Multi-tasking

CRM

Scheduling

Attention to detail

Tools

CRM software

Job description

Resolv Global is seeking a detail-oriented bilingual patient support specialist for a fully remote, freelance position in Mexico. You will be the primary contact for patients, guiding them from scheduling to post-visit follow-up, using English and Spanish.

The role requires at least 1 year in customer service or patient support, strong written communication, and experience working remotely. A laptop is provided, and candidates must have a second screen, headset, and a stable wired connection.