Remote Bilingual Patient Support Specialist

Resolv Global; Mexicali; Remote; MXN 126,000 - 152,000; Full time

Job summary

Resolv Global is seeking a detail-oriented bilingual professional for a fully remote, full-time patient support role based in Mexico. You will be the primary contact guiding patients from scheduling through post-visit follow-up, handling inquiries across calls, emails, texts, and chats.

The position requires fluency in English and Spanish, at least 1 year in customer service or patient support, and proven remote-work experience.

Qualifications

• Bilingual in English and Spanish with strong written and verbal skills.
• At least 1 year in customer service or patient support.
• Experience in fully remote roles is preferred.
• Proficient with CRM and scheduling software.

Responsibilities

• Respond to patient inquiries via calls, emails, texts, and web chats.
• Schedule and manage patient appointments, changes, and cancellations.
• Provide clear pre- and post-appointment instructions to patients.
• Follow up to ensure patients have needed information.
• Support clinic operations with coordination and administrative tasks.
• Maintain accurate records of patient interactions across channels.
• Handle multiple channels calmly and professionally.

Skills

Bilingual English/Spanish

Remote work experience

Customer service

Appointment scheduling

Written communication

Tools

CRM software

Job description

Resolv Global is seeking a detail-oriented bilingual professional for a fully remote, full-time patient support role based in Mexico. You will be the primary contact guiding patients from scheduling through post-visit follow-up, handling inquiries across calls, emails, texts, and chats.

The position requires fluency in English and Spanish, at least 1 year in customer service or patient support, and proven remote-work experience.