Remote Bilingual Patient Care Specialist

Resolv Global; Saltillo; Remote; MXN 114,000 - 163,000; Full time

Benefits offered by this job

Laptop provided

Stable wired internet

Job summary

Resolv Global is seeking a detail-oriented bilingual patient-support professional to join our fully remote team. You will be the main contact for patients, guiding them from scheduling to post-visit follow-up in English and Spanish.

Role requires at least 1 year in customer service or patient support, remote-work experience, and strong written communication across multiple platforms. The position is fully remote and based in Mexico with laptop provided and required extra screen setup.

Qualifications

• Full professional fluency in English and Spanish, written and spoken.
• At least 1 year of experience in customer service, patient support, or a similar client-facing role.
• Proven experience working in a fully remote role.
• Strong written communication skills with attention to grammar and clarity.
• Comfortable learning and navigating multiple software tools and platforms.

Responsibilities

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats.
• Schedule patient appointments and manage changes or cancellations.
• Provide patients with clear pre-appointment and post-appointment instructions.
• Follow up with patients as needed to ensure they have the information they need.
• Support clinic operations with coordination and administrative tasks.
• Maintain accurate records of all patient interactions.
• Handle multiple communication channels at the same time while keeping a calm, professional tone throughout.

Skills

Bilingual English/Spanish

Customer service

Remote work experience

CRM experience

Appointment scheduling

Written communication

Multichannel support

Tools

CRM software

Job description

Resolv Global is seeking a detail-oriented bilingual patient-support professional to join our fully remote team. You will be the main contact for patients, guiding them from scheduling to post-visit follow-up in English and Spanish.

Role requires at least 1 year in customer service or patient support, remote-work experience, and strong written communication across multiple platforms. The position is fully remote and based in Mexico with laptop provided and required extra screen setup.