Remote Bilingual Patient Support Specialist

Resolv Global; Torreón; Remote; MXN 126,000 - 176,000; Full time

Job summary

Resolv Global is seeking a detail-oriented bilingual professional to join our remote patient support team. You will be the primary contact for patients, guiding them from scheduling to post-visit follow-up, all from a fully remote setup.

This full-time contractor role requires fluency in English and Spanish, strong written communication, and the ability to manage multiple channels while maintaining a professional tone.

Qualifications

• Fluent in English and Spanish, written and spoken
• Experience in customer service or patient support
• Experience working in a fully remote role
• Strong written communication; attention to grammar and clarity
• Familiarity with multiple software tools and platforms
• Stable internet connection and quiet home workspace
• Ability to manage multiple tasks with organization
• CRM experience and appointment scheduling experience
• Experience handling inbound/outbound communications (phone, email, text, chat)

Responsibilities

• Respond to patient inquiries via phone, email, text, and web chat
• Schedule patient appointments and manage changes or cancellations
• Provide pre- and post-appointment instructions
• Follow up to ensure patients have the needed information
• Support clinic operations with administrative tasks
• Maintain accurate records of patient interactions
• Handle multiple channels with a calm, professional tone

Skills

Bilingual English-Spanish

Customer service

Remote work experience

Appointment scheduling

Multitasking

Written communication

Tools

CRM software

Job description

Resolv Global is seeking a detail-oriented bilingual professional to join our remote patient support team. You will be the primary contact for patients, guiding them from scheduling to post-visit follow-up, all from a fully remote setup.

This full-time contractor role requires fluency in English and Spanish, strong written communication, and the ability to manage multiple channels while maintaining a professional tone.