Remote Bilingual Patient Support Specialist

Resolv Global; Toluca; Remote; MXN 126,000 - 176,000; Full time

Benefits offered by this job

Laptop provided

Stable, wired internet connection

Job summary

Resolv Global is seeking a detail-oriented bilingual professional for a fully remote patient support role. You will be the primary contact for patients, guiding them from scheduling through post-visit follow-up, in English and Spanish.

The position is remote, full-time, and based in Mexico, with equipment provided and a requirement for a stable home workspace. The role emphasizes compassionate communication, multitasking across channels, and accurate record-keeping to ensure smooth patient

Qualifications

• Fluency in English and Spanish, written and spoken.
• At least 1 year in customer service or patient support.
• Experience in fully remote roles and multi-channel communication.

Responsibilities

• Respond to patient inquiries via phone, email, text, and web chat.
• Schedule appointments and manage changes or cancellations.
• Provide clear pre- and post-appointment instructions.
• Follow up to ensure patients have needed information.
• Support clinic operations with administrative tasks.
• Maintain accurate records of patient interactions.
• Handle multiple channels with a calm, professional tone.

Skills

Bilingual English/Spanish

Remote work experience

Customer service

CRM experience

Appointment scheduling

Clear written communication

Multitasking

Organizational skills

Stable home workspace

Tools

CRM software

Job description

Resolv Global is seeking a detail-oriented bilingual professional for a fully remote patient support role. You will be the primary contact for patients, guiding them from scheduling through post-visit follow-up, in English and Spanish.

The position is remote, full-time, and based in Mexico, with equipment provided and a requirement for a stable home workspace. The role emphasizes compassionate communication, multitasking across channels, and accurate record-keeping to ensure smooth patient