Bilingual Patient Support Specialist - Remote

Resolv Global; Mérida; On-site; MXN 106,000 - 151,000; Full time

Job summary

Resolv Global seeks a detail-oriented bilingual professional to join our remote patient support team. You will be the primary contact for patients, guiding them from scheduling to post-visit follow-up, in a fully remote, full-time role based in Mexico.

If you enjoy helping people and communicate clearly in English and Spanish, we would love to hear from you. This remote position requires a reliable home workspace and a dedicated internet connection.

Qualifications

• Fluent in English and Spanish, written and spoken.
• At least 1 year of experience in customer service or patient support.
• Proven track record in fully remote roles.
• Strong written communication and attention to grammar.
• Comfortable learning and using multiple software tools.
• Stable, dedicated home workspace and reliable internet.
• Currently residing in Mexico.

Responsibilities

• Answer patient inquiries via calls, email, text, and web chat.
• Schedule and manage appointment changes or cancellations.
• Provide clear pre- and post-appointment instructions.
• Follow up to ensure patients have necessary information.
• Support clinic operations with administrative tasks.
• Maintain accurate records of patient interactions.
• Handle multiple channels with a calm, professional tone.

Skills

Bilingual English/Spanish

Customer service

Remote work experience

CRM experience

Appointment scheduling

Strong written communication

Multitasking

Stable home workspace

Tools

CRM software

Scheduling tools

Job description

Resolv Global seeks a detail-oriented bilingual professional to join our remote patient support team. You will be the primary contact for patients, guiding them from scheduling to post-visit follow-up, in a fully remote, full-time role based in Mexico.

If you enjoy helping people and communicate clearly in English and Spanish, we would love to hear from you. This remote position requires a reliable home workspace and a dedicated internet connection.