Remote Bilingual Patient Services Specialist

Resolv Global; Villahermosa; Remote; MXN 126.000 - 177.000; Vollzeit

Benefits dieser Stelle

Equipment provided

Zusammenfassung

Resolv Global is seeking Bilingual Patient Services Representatives for a fully remote role based in Mexico. You will assist patients and providers with appointments, inquiries, and nonclinical support, while maintaining high standards of care and accuracy.

The role emphasizes inbound/outbound calls, documentation in EMR/EHR, and collaboration with licensed staff for clinical questions, with an English-speaking requirement and a schedule aligned to Pacific Time.

Qualifikationen

• Fluent/professional English and Spanish, both spoken and written.
• At least 6 months of customer service experience in healthcare settings.

Aufgaben

• Handle inbound calls and outbound follow-ups.
• Schedule, reschedule, confirm, and cancel appointments.
• Document interactions accurately in systems.
• Follow scripts and route clinical questions to licensed staff.
• Support insurance verification and prior-authorization workflows.

Kenntnisse

Bilingual English/Spanish

Customer service

Attention to detail

Data entry

Schedule adherence

Tools

EMR/EHR

Jobbeschreibung

Resolv Global is seeking Bilingual Patient Services Representatives for a fully remote role based in Mexico. You will assist patients and providers with appointments, inquiries, and nonclinical support, while maintaining high standards of care and accuracy.

The role emphasizes inbound/outbound calls, documentation in EMR/EHR, and collaboration with licensed staff for clinical questions, with an English-speaking requirement and a schedule aligned to Pacific Time.