Bilingual Patient Services Specialist (Remote - Mexico)

Resolv Global; Monterrey; À distance; MXN 126 000 - 177 000; Plein temps

Avantages offerts par ce poste

Equipment provided

Weekly pay

Résumé du poste

Resolv Global is hiring a bilingual Patient Services Representative to join a growing healthcare support team in a fully remote role based in Mexico.

You will handle inbound and outbound calls, assist with appointments, and support insurance verification while maintaining accuracy and care. This English/Spanish role requires a quiet home workspace and adherence to scripts and workflows.

Qualifications

• Minimum 6 months of customer service in healthcare settings.
• Experience handling inbound and outbound calls in a structured environment.
• Fluent in English and Spanish, written and spoken.
• Ability to follow scripts, SOPs, workflows and documentation standards.
• Strong data-entry accuracy and organizational skills.
• Must have a dedicated, quiet home workspace with a secondary location plan.

Responsabilités

• Handle inbound patient calls, messages, and scheduling requests.
• Make outbound calls for follow-ups and appointment outreach.
• Follow approved scripts and route clinical questions to licensed staff.
• Support insurance verification and prior-authorization workflows.
• Document calls and interactions accurately in EMR/EHR systems.
• Communicate patient needs and scheduling challenges to staff.
• Maintain attendance, productivity and patient-experience standards.

Connaissances

Bilingual English/Spanish

Customer service

Data entry

Scheduling experience

Phone support

Outils

EMR/EHR system

Contact center telephony

Description du poste

Resolv Global is hiring a bilingual Patient Services Representative to join a growing healthcare support team in a fully remote role based in Mexico.

You will handle inbound and outbound calls, assist with appointments, and support insurance verification while maintaining accuracy and care. This English/Spanish role requires a quiet home workspace and adherence to scripts and workflows.