Bilingual Patient Services Specialist - Remote (Mexico)

Resolv Global; Mexicali; Remote; MXN 200.000 - 230.000; Vollzeit

Zusammenfassung

Resolv Global is hiring for bilingual Patient Services Representatives in a fully remote role based in Mexico. You will handle inbound patient calls, assist with appointments, and perform outreach to support patient care, while following scripts and documentation standards.

Requirements include healthcare or scheduling experience and strong written/spoken English and Spanish. The position offers a structured environment, remote setup, and weekly compensation for a 45-hour workweek.

Qualifikationen

• 6+ months of customer service in healthcare or scheduling.
• Ability to handle inbound/outbound calls and follow scripts.
• English and Spanish fluency required, written and verbal.

Aufgaben

• Handle inbound calls, messages, and appointment requests.
• Schedule, reschedule, confirm, and cancel appointments per workflows.
• Make outbound calls for follow-ups and outreach campaigns.
• Route clinical questions to licensed staff per SOPs.
• Support insurance verification and prior-authorization workflows.

Kenntnisse

Bilingual English/Spanish

Customer service

Attention to detail

Data entry

Tools

EMR/EHR

Telephony platform

Jobbeschreibung

Resolv Global is hiring for bilingual Patient Services Representatives in a fully remote role based in Mexico. You will handle inbound patient calls, assist with appointments, and perform outreach to support patient care, while following scripts and documentation standards.

Requirements include healthcare or scheduling experience and strong written/spoken English and Spanish. The position offers a structured environment, remote setup, and weekly compensation for a 45-hour workweek.