Remote Bilingual Patient Care Specialist

Resolv Global; Aguascalientes; Remote; MXN 117,000 - 167,000; Full time

Job summary

Resolv Global is seeking a detail-oriented remote patient support specialist based in Mexico to assist patients from scheduling to post-visit follow-up.

This fully remote, full-time role requires fluent English and Spanish, clear communication, and the ability to manage multiple channels. The position includes training and a laptop; equipment requirements noted.

Join a structured remote team and help patients navigate their care journey with empathy and professionalism.

Qualifications

• Bilingual in English and Spanish with professional writing and speaking skills.
• At least 1 year of experience in customer service or patient support.
• Experience in fully remote roles.
• Ability to learn and navigate multiple software tools.
• Stable internet connection and quiet home workspace.
• Based in Mexico.
• Experience with appointment scheduling and CRM.
• Excellent written communication and grammar.

Responsibilities

• Respond to patient inquiries via inbound/outbound phone calls, emails, text messages, and web chats.
• Schedule patient appointments and manage changes or cancellations.
• Provide patients with clear pre-appointment and post-appointment instructions.
• Follow up with patients to ensure they have the information they need.
• Support clinic operations with coordination and administrative tasks.
• Maintain accurate records of all patient interactions.
• Handle multiple communication channels professionally and calmly.

Skills

Bilingual English/Spanish

Customer service

Remote work experience

Written communication

CRM experience

Appointment scheduling

Multichannel communication

Tools

CRM software

Job description

Resolv Global is seeking a detail-oriented remote patient support specialist based in Mexico to assist patients from scheduling to post-visit follow-up.

This fully remote, full-time role requires fluent English and Spanish, clear communication, and the ability to manage multiple channels. The position includes training and a laptop; equipment requirements noted.

Join a structured remote team and help patients navigate their care journey with empathy and professionalism.