Remote Bilingual Medical Front Desk Assistant

Go Lean Health; Monterrey; Remote; MXN 150,000 - 213,000; Part time

Job summary

Go Lean Health seeks a bilingual Virtual Medical Assistant (Spanish/English) to support a U.S.-based pulmonary specialty practice operating across three clinic locations. The role emphasizes empathetic patient communication and robust administrative support.

You will handle patient calls, coordinate scheduling, and maintain EMR documentation while collaborating with remote VMAs and on-site staff to ensure smooth clinic operations.

Qualifications

• Bilingual (Spanish/English) communication skills, written and verbal.
• At least 1 year supporting U.S.-based healthcare practices.
• Experience with patient calls, scheduling, EMR documentation, and workflows.
• Professional phone etiquette and empathetic patient interaction.
• HIPAA certification or willingness to obtain before start.
• Ability to work remotely with a collaborative team.

Responsibilities

• Bilingual patient communication via phone and messages in English and Spanish.
• Coordinate referrals, scheduling, and EMR documentation.
• Support insurance verification and prior authorization workflows as assigned.

Skills

Bilingual proficiency

Healthcare experience

Administrative skills

Communication

HIPAA compliance

Remote collaboration

Tools

AthenaHealth EMR

Job description

Go Lean Health seeks a bilingual Virtual Medical Assistant (Spanish/English) to support a U.S.-based pulmonary specialty practice operating across three clinic locations. The role emphasizes empathetic patient communication and robust administrative support.

You will handle patient calls, coordinate scheduling, and maintain EMR documentation while collaborating with remote VMAs and on-site staff to ensure smooth clinic operations.