Regional Leader, Customer Success & Growth

Engageware; Ciudad de México; On-site; MXN 1,200,000 - 2,000,000; Full time

Job summary

Engageware is seeking a Manager of Customer Success to lead regional CS strategy and execution across Mexico City and LATAM. You will drive retention, expansion, and long-term customer relationships while collaborating with Sales, Professional Services, Support, Product, Marketing, and Finance.

You will build a high-performing regional CS team, establish clear success plans, and maintain executive engagement with strategic customers.

Qualifications

• 5+ years of experience in Customer Success, Account Management, SaaS, or related customer-facing function.
• 3+ years experience managing Customer Success teams or leaders.
• Fluency in English and Spanish; Portuguese a plus for broader LATAM coverage.

Responsibilities

• Lead regional Customer Success strategy in alignment with global CS priorities.
• Own regional CS performance focusing on NRR, GRR, renewals, churn prevention, and expansion.
• Build and maintain executive-level relationships with key regional customers.
• Lead, coach, and develop regional CS teams; define segmentation, coverage models, and ownership.
• Drive scalable CS processes, tools, and methodologies; ensure CRM visibility into health, renewals, risks, and outcomes.

Education

MBA / Postgraduate degree or professional certification in business or management

Tools

Salesforce

Gainsight

Job description

Engageware is seeking a Manager of Customer Success to lead regional CS strategy and execution across Mexico City and LATAM. You will drive retention, expansion, and long-term customer relationships while collaborating with Sales, Professional Services, Support, Product, Marketing, and Finance.

You will build a high-performing regional CS team, establish clear success plans, and maintain executive engagement with strategic customers.