Enterprise CSM: Drive Value & Adoption Across LATAM

Adobe; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Adobe in Mexico City is seeking an experienced Customer Success Manager to guide strategic enterprise accounts across Latin America, focusing on northern markets. You will define success metrics, baselines, and value realization, coordinating Adobe teams and partners to deliver outcomes.

The role rewards strong business acumen, problem solving, and cross-functional leadership as you drive adoption, reduce risk, and support renewal and growth through clear customer outcomes.

Qualifications

• Experience managing strategic relationships with large and complex enterprise customers.
• Strong ability to translate goals into measurable success plans and outcomes.
• Excellent communication, storytelling, and problem-solving skills.

Responsibilities

• Build relationships with executives, business owners, and collaborators across enterprise orgs.
• Understand each customer's business strategy, priorities, transformation agenda, and success measures.
• Translate objectives into clear success plans, outcomes, and shared accountability.
• Own the customer success plan and track progress, risks, and value.
• Lead business reviews connecting Adobe investments to adoption and outcomes.
• Assess customer health and identify risks, coordinating recovery if needed.
• Coordinate Adobe resources across Sales, TAM, Support, Product, Engineering, and Partners.
• Support renewal and growth strategies by articulating customer value and risks.

Skills

Strategic account management

Executive stakeholder management

Cross-functional collaboration

Business value realization

Risk assessment

Customer health tracking

Job description

Adobe in Mexico City is seeking an experienced Customer Success Manager to guide strategic enterprise accounts across Latin America, focusing on northern markets. You will define success metrics, baselines, and value realization, coordinating Adobe teams and partners to deliver outcomes.

The role rewards strong business acumen, problem solving, and cross-functional leadership as you drive adoption, reduce risk, and support renewal and growth through clear customer outcomes.