LATAM Senior CSM – Renewals & Growth (SaaS)

Wiser; México; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Wiser is seeking a Senior Customer Success Manager for LATAM, focusing on Mexico. You will own the Latin American client portfolio from onboarding through renewal, ensuring measurable value from Wiser’s Market Intelligence, LPC and PI tools.

This role requires leading executive-level conversations and collaborating with cross-functional teams to protect and grow revenue. Fluent Spanish and English are required, with 5+ years in SaaS customer success or related fields.

Qualifications

• 5+ years of experience in Customer Success, Account Management or consulting in a B2B SaaS or data business.
• Proven track record on renewals, retention and upsell with ownership of revenue targets.
• Fluent Spanish and English, spoken and written.
• Based in Mexico, with the right to work there.

Responsibilities

• Own the LATAM portfolio and act as the trusted advisor for each account from day-to-day questions to executive relationships.
• Prepare and lead renewal negotiations and identify upsell and cross-sell opportunities.
• Collaborate with Account Executives to close upsell opportunities.
• Lead onboarding and new projects: scope client needs and drive feasibility with Operations and Engagement Manager.
• Protect data quality by checking catalogues and data feeds before they reach the client; escalate issues to Support and Operations.
• Run quarterly business reviews showing value and ROI of Wiser tools.
• Maintain Salesforce opportunities, renewal stages, health scores and account notes.
• Share LATAM client and market feedback with Product, Operations and Marketing.

Skills

Spanish

English

Salesforce

Excel

PowerPoint

Tools

Salesforce

Microsoft Excel

PowerPoint

Job description

Wiser is seeking a Senior Customer Success Manager for LATAM, focusing on Mexico. You will own the Latin American client portfolio from onboarding through renewal, ensuring measurable value from Wiser’s Market Intelligence, LPC and PI tools.

This role requires leading executive-level conversations and collaborating with cross-functional teams to protect and grow revenue. Fluent Spanish and English are required, with 5+ years in SaaS customer success or related fields.