Customer Success Lead - Data Cloud & AI Adoption

Leadout Capital

Ciudad de México

Hybrid

MXN 500,000 - 800,000

Full time

4 days ago

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Job summary

Leadout Capital is seeking a Customer Success Manager in Mexico City to ensure high-value customers using Sales Cloud achieve strong ROI with Signature. You will act as a trusted advisor, coordinate deliverables, and drive adoption of Salesforce features while collaborating with business and technical stakeholders.

The role emphasizes strategic advisory, executive relationship building, and proactive risk management to protect renewals and expand accounts.

Qualifications

Experience supporting customers using Sales Cloud.
Understanding of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards.
Familiarity with Sales Cloud automation (workflows, process builder, flows).
Ability to demonstrate Lightning Sales Console and mobile app.

Responsibilities

Serve as the single point of customer accountability for delivery of all Signature deliverables, experience, renewal and expansion.
Coordinate all deliverables the customer is entitled to throughout the Signature lifecycle.
Apply processes to address customer needs and ensure value is delivered.
Align with Business and Technical Stakeholders to match priorities and roadmaps.
Drive adoption of Sales Cloud features with sales teams and conduct enablement sessions.
Provide strategic advisory, build executive-level relationships, and identify risks and opportunities.