Strategic Customer Success Manager - Onboarding, Retention & Growth

BPOD; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

BPOD Latam, based in Mexico City, is seeking an experienced Customer Success Manager to join one of its esteemed partners. You will lead onboarding, nurture long-term relationships, and ensure customers achieve their desired outcomes with the company’s products.

In this role you will manage strategic relationships, track outcomes, identify renewal and upsell opportunities, and collaborate with Sales, Product, Support, and Marketing to maximize value for customers.

Qualifications

• Bachelor's degree in a business-related field (BA/Marketing/ Communications/ IT or equivalent).
• Proven experience in customer success, account management, customer experience, sales, or related customer-facing roles.

Responsibilities

• Onboarding customers and enabling effective use of the solution.
• Strategic relationship management; be the primary contact and understand customer objectives.
• Monitor success metrics, usage, and progress toward business goals.
• Identify churn risks and implement strategies to increase retention and satisfaction.
• Identify upsell and cross-sell opportunities in partnership with sales to drive growth.

Skills

Customer success

Account management

Relationship building

Analytical skills

Cross-functional

English fluency

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

BPOD Latam, based in Mexico City, is seeking an experienced Customer Success Manager to join one of its esteemed partners. You will lead onboarding, nurture long-term relationships, and ensure customers achieve their desired outcomes with the company’s products.

In this role you will manage strategic relationships, track outcomes, identify renewal and upsell opportunities, and collaborate with Sales, Product, Support, and Marketing to maximize value for customers.