Customer Success Manager - Mexico | Revenue & Adoption

ProducePay; México; On-site; MXN 500,000 - 650,000; Full time

Job summary

Motive is hiring a Customer Success Manager for Mexico. You will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico.

You will ensure customers realize value from our platform, help leadership drive adoption, and guide best practices across the lifecycle. Responsibilities include owning a book of business for expansion and renewals, maintaining renewals and revenue, driving adoption and training, handling support escalations, and collaborating with

Qualifications

• 2+ years prior experience in a customer-facing role.
• 1+ years prior experience as a CSM or equivalent (owning a renewal target)
• Bilingual fluency in Spanish and English required
• Ownership of revenue and renewals for a named book of business
• Experience working with accounts based in both Mexico and US a plus
• Ability to build and maintain relationships with clients and their key personnel
• Receptive to feedback, willingness to learn and embrace continuous improvement
• Resilient in capacity to deal with pressure and the demands of a fast-paced workplace
• Ability to plan ahead and be resourceful
• Strong sense of ownership for the product
• Logistics experience is a big plus
• Prior sales experience a plus

Responsibilities

• Own a book of business with existing customers for expansion and renewals
• Ensure consistent retention of revenue and renewal of all accounts
• Own adoption, training, and development of best practices
• Maintain high levels of customer satisfaction and nurture client health
• Identify paths for the customer to realize value from the entire Motive platform
• Help customers navigate our internal processes, including support tickets.
• Help customers to escal /* note: ensure it's concise */
• Handle a large volume of email, chat, and phone conversations
• Work with the sales team and Implementation Consultants to ensure a seamless handoff

Skills

Customer-facing experience

CSM experience

Bilingual Spanish/English

Renewals ownership

Mexico/US accounts

Relationship management

Adaptability

Resilience

Logistics knowledge

Sales experience

Job description

Motive is hiring a Customer Success Manager for Mexico. You will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico.

You will ensure customers realize value from our platform, help leadership drive adoption, and guide best practices across the lifecycle. Responsibilities include owning a book of business for expansion and renewals, maintaining renewals and revenue, driving adoption and training, handling support escalations, and collaborating with