Lifecycle Growth Manager

Terrific; Ciudad de México; On-site; MXN 360,000 - 600,000; Full time

Job summary

Terrific is seeking a Customer Success Manager in Mexico City to own and scale the post-sale lifecycle for mid-market and enterprise customers. You will define how customers experience Terrific post-sale and build playbooks, touchpoints, and lifecycle journeys that drive retention and expansion.

You will lead onboarding, activation, and adoption efforts to ensure customers reach value quickly, while proactively guiding them toward best practices.

Qualifications

• 2+ years in Customer Success, Account Management, or similar roles.
• Experience working with SaaS products and customer lifecycles.
• Strong ability to manage relationships and drive outcomes.
• Experience onboarding and supporting mid-market or enterprise customers.
• High ownership and proactive mindset.
• Experience in eCommerce, media, or digital platforms.

Responsibilities

• Own a portfolio of mid-market and enterprise customers and lead onboarding.
• Drive product adoption and ongoing engagement.
• Identify friction points in onboarding and usage and guide customers toward best practices.
• Monitor account health, drive renewals and expansion.

Skills

Customer Success

Account Management

SaaS experience

Tools

HubSpot

Gainsight

Intercom

Job description

Terrific is seeking a Customer Success Manager in Mexico City to own and scale the post-sale lifecycle for mid-market and enterprise customers. You will define how customers experience Terrific post-sale and build playbooks, touchpoints, and lifecycle journeys that drive retention and expansion.

You will lead onboarding, activation, and adoption efforts to ensure customers reach value quickly, while proactively guiding them toward best practices.