Product Support Operations Specialist

Stripe; Ciudad de México; Presencial; MXN 360.000 - 600.000; Jornada completa

Descripción de la vacante

Stripe's Mexico City office is seeking a Customer Operations Specialist to troubleshoot external user issues, communicate resolutions in English, and help scale operations through process improvements.

You'll collaborate with global teams to refine products and messaging, gain unique insights from thousands of Stripe customers, and contribute to building a new operational culture. Some weekend shifts may be required with a weekday off.

Formación

• You have a user first mindset and are energized by the challenge of solving difficult problems.
• You have excellent communication skills, both written and verbal.
• You have business proficiency in written and spoken English.
• You excel in analytical thinking and problem solving.
• You might have prior experience in customer service or internal/external user facing operations.
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user’s challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

Responsabilidades

• Troubleshoot and solve external user issues
• Communicate resolutions to end users in English
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization
• Be a part of building a brand new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Conocimientos

User-first mindset

Excellent communication

Analytical thinking

Problem solving

Customer service experience

Organized self-starter

Process-oriented mindset

Cross-team collaboration

Weekend shifts willingness

Herramientas

SQL

Descripción del empleo

Stripe's Mexico City office is seeking a Customer Operations Specialist to troubleshoot external user issues, communicate resolutions in English, and help scale operations through process improvements.

You'll collaborate with global teams to refine products and messaging, gain unique insights from thousands of Stripe customers, and contribute to building a new operational culture. Some weekend shifts may be required with a weekday off.