Operations Associate: Global Support & Process Improvement

WhateverAI; Ciudad de México; Híbrido; MXN 420.000 - 600.000; Jornada completa

Descripción de la vacante

Stripe Mexico City is seeking a proactive operations professional for the new Stripe Delivery Centers. You will troubleshoot external user issues, analyze processes to scale operations, and collaborate across Stripe teams to improve product offerings and user messaging.

You will gain hands-on experience building a brand-new team and operational culture, working in an in-office environment with cross-team support and weekend shift availability.

Formación

• Experience in customer service or user-facing operations.
• Strong written and verbal communication skills.
• Analytical thinker with problem-solving abilities.
• Organized self-starter with a process mindset.
• Comfortable collaborating across teams and with external partners.
• Willing to work weekend shifts in a 9-hour daytime window.

Responsabilidades

• Troubleshoot and resolve external user issues.
• Analyze processes and drive changes to scale operations.
• Collaborate with Stripe teams to improve products and messaging.
• Learn how Stripe operates and contribute to building a new operating culture.
• Partner with global operations specialists to run critical workflows.

Conocimientos

Customer service

Analytical thinking

Communication

Problem solving

Organized

Process oriented

Team collaboration

Weekend availability

Technical product literacy

Descripción del empleo

Stripe Mexico City is seeking a proactive operations professional for the new Stripe Delivery Centers. You will troubleshoot external user issues, analyze processes to scale operations, and collaborate across Stripe teams to improve product offerings and user messaging.

You will gain hands-on experience building a brand-new team and operational culture, working in an in-office environment with cross-team support and weekend shift availability.