Operations Associate - Build and Scale Global Operations

WhateverAI; Ciudad de México; Híbrido; MXN 167.000 - 301.000; Jornada completa

Descripción de la vacante

Stripe in Mexico City seeks a dedicated Customer Support/Operations professional to troubleshoot user issues and optimize processes. You will analyze workflows, collaborate with multiple Stripe teams, and help shape a brand-new support culture as the company scales.

Ideal candidates bring a user-first mindset, excellent communication skills, and a proactive approach to problem solving. Weekend availability may be required as part of a dynamic, in-office team environment.

Formación

• Minimum requirements: user-first mindset and ability to solve difficult problems.
• Strong written and verbal communication skills.
• Experience in customer service or user-facing operations.
• Interest in technical products and processes; organized self-starter who finds solutions.

Responsabilidades

• Troubleshoot and solve external user issues.
• Analyze processes and propose changes to scale operations and improve user experience.
• Collaborate with Stripe teams to improve products and messaging for new features.
• Gain insights into how thousands of businesses scale on Stripe.
• Help build a brand-new team and operational culture for Stripe.
• Partner with global operations or business process owners to run a critical workflow.

Conocimientos

Customer service

Communication skills

Problem solving

Organized

Cross-team collaboration

Weekend availability

Herramientas

CRM software

Descripción del empleo

Stripe in Mexico City seeks a dedicated Customer Support/Operations professional to troubleshoot user issues and optimize processes. You will analyze workflows, collaborate with multiple Stripe teams, and help shape a brand-new support culture as the company scales.

Ideal candidates bring a user-first mindset, excellent communication skills, and a proactive approach to problem solving. Weekend availability may be required as part of a dynamic, in-office team environment.