Operations Associate, Customer Experience

Stripe; Ciudad de México; Presencial; MXN 450.000 - 600.000; Jornada completa

Descripción de la vacante

Stripe’s Mexico City office seeks a customer operations professional to troubleshoot external user issues and improve the overall user experience. You’ll collaborate with cross-functional teams, analyze processes, and help scale our operations while learning Stripe’s products and workflows.

This role emphasizes in-office collaboration, weekend shifts when needed, and a focus on delivering clear solutions for users across the Stripe platform.

Formación

• Experience in customer service or user-facing operations.
• Strong written and verbal communication.
• Ability to think critically and solve problems.
• Eagerness to learn technical products and processes.
• Organized self-starter who can work in a fast-moving environment.

Responsabilidades

• Troubleshoot and resolve external user issues.
• Analyze processes and drive changes to scale operations and improve UX.
• Collaborate with Stripe teams to improve products and messaging.

Conocimientos

Customer service

Communication skills

Problem solving

Cross-team collaboration

Organized

Weekend shifts readiness

Descripción del empleo

Stripe’s Mexico City office seeks a customer operations professional to troubleshoot external user issues and improve the overall user experience. You’ll collaborate with cross-functional teams, analyze processes, and help scale our operations while learning Stripe’s products and workflows.

This role emphasizes in-office collaboration, weekend shifts when needed, and a focus on delivering clear solutions for users across the Stripe platform.