Operations Associate — Bridge to Scale

Stripe; Ciudad de México; Sur place; MXN 391 000 - 580 000; Plein temps

Résumé du poste

Stripe’s Mexico City team seeks a customer support operations specialist to troubleshoot external user issues and drive process improvements. You’ll analyze workflows to scale operations, collaborate with product teams, and learn how Stripe supports thousands of businesses globally.

You’ll join a mission-driven, in-office team focused on crafting exceptional user experiences while contributing to a new operational culture at Stripe’s Mexico City hub.

Qualifications

• Experience in customer service or operations with external users.
• Strong written and verbal communication skills.
• Ability to analyze processes and implement improvements.
• Comfortable working in a fast-paced environment.

Responsabilités

• Troubleshoot and resolve external user issues.
• Analyze processes to scale operations and improve UX.
• Collaborate with other Stripe teams on product messaging.
• Learn how thousands of Stripe customers scale their business.
• Help build a new team and operational culture for Stripe.
• Partner with global ops to run critical workflows.

Connaissances

Customer service

Operations

Communication

Problem solving

Cross-team collaboration

Time management

Weekend shifts

Description du poste

Stripe’s Mexico City team seeks a customer support operations specialist to troubleshoot external user issues and drive process improvements. You’ll analyze workflows to scale operations, collaborate with product teams, and learn how Stripe supports thousands of businesses globally.

You’ll join a mission-driven, in-office team focused on crafting exceptional user experiences while contributing to a new operational culture at Stripe’s Mexico City hub.