Operations Associate, Managed Support (Weekend Shift)

Nubeero Limited; Ciudad de México; Hybrid; MXN 420,000 - 540,000; Full time

Job summary

Stripe’s Mexico City office seeks an Operations Associate for Managed Support, including weekend rotations, to handle external user issues and drive process improvements. You will join a newly launched Stripe Delivery Centers team focused on designing and growing global operations for the next decade.

Ideal candidates bring a user-first mindset, excellent communication, and strong analytical skills, with experience in customer service or internal user-facing operations.

Qualifications

• User-first mindset and problem-solving orientation.
• Excellent written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Experience in customer service or user-facing operations.
• Organized self-starter who thrives on solving user challenges.
• Process-oriented with ability to deliver on time.
• Comfortable collaborating across teams and external partners.
• Willingness to work a weekend shift (Sun-Thu or Tue-Sat) in daytime 9-hour shifts.

Responsibilities

• Troubleshoot and resolve external user issues.
• Analyze processes to scale operations and improve user experience.
• Collaborate with other Stripe teams to improve products and messaging.
• Gain insights into how thousands of businesses scale on Stripe.
• Learn how Stripe operates from the ground up and impact the organization’s future.
• Help build a brand-new team and operational culture at Stripe.
• Partner with global operations specialists to run critical workflows.

Skills

User-first mindset

Excellent communication

Analytical thinking

Customer service experience

Organized self-starter

Process-oriented

Cross-team collaboration

Weekend shift adaptability

Job description

Stripe’s Mexico City office seeks an Operations Associate for Managed Support, including weekend rotations, to handle external user issues and drive process improvements. You will join a newly launched Stripe Delivery Centers team focused on designing and growing global operations for the next decade.

Ideal candidates bring a user-first mindset, excellent communication, and strong analytical skills, with experience in customer service or internal user-facing operations.