Operations Associate: Scale Customer Ops & Improvement

Stripe; Ciudad de México; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Stripe Mexico City is seeking an Operations specialist to troubleshoot external user issues, analyze processes, and collaborate with other teams to improve our product offerings. You will gain insights into how thousands of Stripe customers scale their business and help shape the future of our operations.

This role supports a brand-new team and culture while working closely with global partners to run critical workflows.

Formación

• You have a user-first mindset and enjoy solving difficult problems.
• Strong written and verbal communication.
• Prior experience in customer service or user-facing operations.
• Interest in technical products and processes; organized with proactive problem solving.
• Ability to work in a quick-moving environment and cross-team context.

Responsabilidades

• Troubleshoot and resolve external user issues.
• Analyze processes and drive changes to scale operations.
• Collaborate with Stripe teams to improve products and messaging.
• Gain insights into how thousands of Stripe customers scale and operate.
• Learn Stripe operations from the ground up and impact the organization.
• Build a brand-new team and operational culture for Stripe.
• Partner with global operations specialists to run critical workflows.

Conocimientos

Customer service

Communication skills

Critical thinking

Problem solving

Organized

Self-starter

Process-oriented

Team collaboration

Weekend availability

Descripción del empleo

Stripe Mexico City is seeking an Operations specialist to troubleshoot external user issues, analyze processes, and collaborate with other teams to improve our product offerings. You will gain insights into how thousands of Stripe customers scale their business and help shape the future of our operations.

This role supports a brand-new team and culture while working closely with global partners to run critical workflows.