Consumer Operations Associate — Growth & Process Innovator

WhateverAI; Ciudad de México; Híbrido; MXN 420.000 - 560.000; Jornada completa

Descripción de la vacante

Stripe's Mexico City office seeks a customer operations professional to help scale support for thousands of businesses. You will troubleshoot external user issues and collaborate with global teams to improve product messaging and experiences.

Join a fast-paced, collaborative environment focused on problem solving and user experience, building a brand-new team and shaping essential workflows for Stripe’s growth.

Formación

• User-first mindset and problem-solving drive.
• Excellent written and spoken communication.
• Strong critical thinking and decision-making abilities.
• Experience in customer service or user-facing operations.
• Organized, proactive, and solution-focused.
• Ability to work well across teams and time zones.
• Willingness to occasionally work weekends during the SDC shift window.

Responsabilidades

• Troubleshoot and resolve external user issues.
• Analyze processes and drive improvements to scale operations.
• Collaborate with Stripe teams to improve product messaging and features.
• Gain insights from thousands of Stripe customers on scale and practice.
• Learn Stripe operations from the ground up and impact the organization.
• Help build a brand-new team and operational culture for Stripe.
• Partner with global operations specialists on critical workflows.

Conocimientos

User-first mindset

Excellent communication

Critical thinking

Customer service experience

Organized, self-starter

Process-oriented

Team collaboration

Weekend availability

Descripción del empleo

Stripe's Mexico City office seeks a customer operations professional to help scale support for thousands of businesses. You will troubleshoot external user issues and collaborate with global teams to improve product messaging and experiences.

Join a fast-paced, collaborative environment focused on problem solving and user experience, building a brand-new team and shaping essential workflows for Stripe’s growth.