Onsite IT Systems Specialist: Global Support & Asset Mgmt

AVEVA; Ciudad de México; On-site; MXN 234,360 - 323,640; Full time

Benefits offered by this job

Food vouchers

Legal minimum benefits

Job summary

AVEVA Denmark is seeking an IT Systems Specialist based in Mexico City to support their global IT operations. This role requires providing end-user support, managing Jira tickets, and maintaining IT asset inventory, among other responsibilities.

The ideal candidate has 3-5 years of experience in IT support, familiarity with Microsoft 365 and asset management, and strong troubleshooting skills.

The role offers a monthly gross salary between MXN $21,000 and $29,000, along with benefits above the legal minimum.

Qualifications

• 3–5 years in IT support or IT operations.
• Experience with Microsoft 365, Entra ID, Intune.
• Familiarity with Jira or similar ticketing tools.

Responsibilities

• Provide end-user L1/L2 support for hardware and software.
• Diagnose and resolve workstation and basic networking issues.
• Manage global Jira tickets – prioritization and assignment.

Skills

IT support experience

Microsoft 365

Entra ID

Intune

Jira

Asset management

Troubleshooting

Windows environments

Documentation skills

Tools

Lansweeper

PowerShell

Python

Excel

Power BI

Job description

AVEVA Denmark is seeking an IT Systems Specialist based in Mexico City to support their global IT operations. This role requires providing end-user support, managing Jira tickets, and maintaining IT asset inventory, among other responsibilities.

The ideal candidate has 3-5 years of experience in IT support, familiarity with Microsoft 365 and asset management, and strong troubleshooting skills.

The role offers a monthly gross salary between MXN $21,000 and $29,000, along with benefits above the legal minimum.