Information Technology Support Specialist

AVASO Technology Solutions; Ciudad Juárez; On-site; MXN 279,000 - 390,600; Full time

Benefits offered by this job

Career growth opportunities

Continuous learning

Competitive salary and benefits package

Job summary

A leading IT solutions provider located in Ciudad Juárez, Chihuahua is looking for an experienced Onsite Support Engineer to deliver exceptional technical support and assistance to end users. The ideal candidate will have over 2 years of experience in desktop support, a strong command of Windows, Mac, and Linux systems, and proficiency in networking protocols. This role offers a competitive salary and a chance to work with cutting-edge technologies within a dynamic team focused on innovation.

Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Experience with Active Directory for user management.
• Strong communication skills to explain technical issues to non-technical users.

Responsibilities

• Provide on-site and remote desktop support for users.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems and peripherals.

Skills

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote desktop tools

Networking protocols (TCP/IP, DNS, DHCP)

MS Office Suite

Hardware diagnostics, repair, and replacements

System imaging and software deployment tools

ITIL processes

Fluency in English, Spanish

Education

CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) or equivalent

Tools

Cloud-based applications (e.g., Microsoft 365, Google Workspace)

Job description

Job Opportunity: Onsite Support Engineer at AVASO Technology

Employment Type: Dispatch

Experience: 2+ years

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

We are seeking an experienced Onsite Support Engineer to join our team in Location: Ciudad Juárez, Chihuahua, Mexico. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and elevate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Fluency in English, Spanish.

Must Have Skills

• Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

Why AVASO Technology?

• dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to [e-mail]

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.