Onsite IT Support Technician — Digital Operations

Worley; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Worley in Mexico City is seeking a Digital Operations Technician to provide hands-on user and workplace technology support, including desktops, laptops, and conference room systems, with a focus on reliable onsite service.

You will work with global IT teams, handle onboarding, asset management, and day-to-day break/fix activities, while documenting work through ITSM processes and maintaining device readiness.

Qualifications

• Experience providing deskside, desktop or end-user support in a business setting.
• Strong troubleshooting skills across Windows endpoints and common business apps.
• Familiarity with ITSM tools such as ServiceNow and asset management responsibilities.

Responsibilities

• Provide in person support for desktops, laptops, monitors, peripherals, printers and mobile devices.
• Troubleshoot and resolve hardware, software, device and access issues for local users.
• Support onboarding, workstation setup, user moves, and day-to-day break/fix activities.
• Document support activities and update through ITSM processes.
• Support conference rooms and collaboration technology and ensure readiness checks.

Skills

End user support

Windows troubleshooting

ITSM knowledge

Independence

Customer focus

Education

Associate / Technical school

Tools

ServiceNow

MS 365

Job description

Worley in Mexico City is seeking a Digital Operations Technician to provide hands-on user and workplace technology support, including desktops, laptops, and conference room systems, with a focus on reliable onsite service.

You will work with global IT teams, handle onboarding, asset management, and day-to-day break/fix activities, while documenting work through ITSM processes and maintaining device readiness.