Onsite IT Systems Specialist — Mexico City

AVEVA; Ciudad de México; On-site; MXN 234,360 - 323,640; Full time

Benefits offered by this job

Onsite – Mexico City

Background check

Job summary

ETAP is seeking an IT Systems Specialist to support global IT operations on-site in Mexico City. You will handle L1/L2 end-user support for hardware, software, and SaaS, manage Jira tickets, and participate in asset and endpoint management, documentation, and process improvements.

You will collaborate with regional IT teams and the USA-based Senior Systems Administrator to ensure consistent, scalable support and governance across offices.

Qualifications

• 3–5 years in IT support or IT operations.
• Experience with Microsoft 365, Entra ID, and Intune.
• Familiarity with Jira or similar ticketing tools.
• Experience with asset management (Lansweeper preferred).
• Strong troubleshooting and deskside support skills.
• Solid understanding of Windows endpoints.
• Clear documentation and organizational skills.

Responsibilities

• Provide L1/L2 end-user IT support for hardware, software, and SaaS.
• Triage and manage global Jira tickets with SLAs.
• Own and maintain global IT asset inventory and lifecycle.
• Enforce software standards and manage access reviews.
• Maintain IT knowledge base and document IT processes.

Skills

IT support

3–5 years experience

Microsoft 365

Entra ID

Intune

Jira

Lansweeper

Windows endpoints

Documentation

Tools

Jira

Lansweeper

Job description

ETAP is seeking an IT Systems Specialist to support global IT operations on-site in Mexico City. You will handle L1/L2 end-user support for hardware, software, and SaaS, manage Jira tickets, and participate in asset and endpoint management, documentation, and process improvements.

You will collaborate with regional IT teams and the USA-based Senior Systems Administrator to ensure consistent, scalable support and governance across offices.