Global IT Support Specialist & Asset Management

Oferta confidencial; Tijuana; On-site; MXN 123,000 - 190,000; Full time

Job summary

Oferta confidencial in Mexico is seeking an IT support specialist to independently resolve standard tickets and assist with complex issues under supervision. You will handle new computer preparation, device support, and asset tracking while collaborating with global IT teams.

Ideal candidates have 3+ years in IT support and at least 1 year in a service desk or customer-facing IT role, with ITILv4, CompTIA A+, or Microsoft certs being a plus.

Qualifications

• Minimum 3 years of work within IT support or related IT.
• At least 1 year in IT service desk or customer-facing IT team is desirable.
• Strong customer service mindset with good troubleshooting and communication skills.

Responsibilities

• Independently solving standard tickets and supporting with guidance in difficult situations.
• New computers preparation, replacement, and support for mobile devices and modems.
• Assist with installing or upgrading production/logistics software and maintain asset tracker records.

Skills

Customer service mindset

Troubleshooting skills

Communication skills

Global collaboration

Education

IT certifications (ITILv4, CompTia A+, Microsoft)

Tools

Asset tracker

Antivirus software

BitLocker

Job description

Oferta confidencial in Mexico is seeking an IT support specialist to independently resolve standard tickets and assist with complex issues under supervision. You will handle new computer preparation, device support, and asset tracking while collaborating with global IT teams.

Ideal candidates have 3+ years in IT support and at least 1 year in a service desk or customer-facing IT role, with ITILv4, CompTIA A+, or Microsoft certs being a plus.