Onsite IT Support Technician — VIP & Global Ops
Maersk
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Benefits offered by this job
Job summary
Maersk is seeking an IT Support Technician to join the Onsite Technology team in Mexico City. You will provide hands-on IT support across workplace technologies, asset lifecycle management, and end-user services, including VIP stakeholders, and contribute to technology projects that enable business continuity and operational excellence.
The role emphasizes collaboration, strong communication, and ownership in a fast-paced environment, with exposure to a global technology platform and a culture
Qualifications
- 3+ years of IT support experience in a large/global organization.
- Strong experience supporting end-user computing environments and onsite infrastructure.
- Knowledge of Windows, Microsoft 365, Active Directory, file/print services, and device troubleshooting.
- Experience supporting collaboration tools, video conferencing, and communication platforms.
- Understanding of server/network troubleshooting, asset management, and IT service delivery; ITIL knowledge is a plus.
- Excellent communication, customer service, and stakeholder management, including VIP support.
Responsibilities
- Provide onsite technical support for incidents, service requests, and workplace technology needs across supported business units.
- Manage the IT asset lifecycle: installation, relocation, configuration, upgrades, and decommissioning of devices.
- Support hardware and software asset management, inventory accuracy, tracking, and compliance activities.
- Troubleshoot end-user devices, printers, collaboration technologies, LAN connectivity, and local infrastructure issues.
- Deliver high-quality support for VIP users while ensuring service level commitments are met.
- Coordinate local technology projects, hardware/software upgrades, and procurement activities per company processes.
- Promote and follow cyber security standards, IT service management practices, and business continuity requirements.
Skills
Tools
Job description
Maersk is seeking an IT Support Technician to join the Onsite Technology team in Mexico City. You will provide hands-on IT support across workplace technologies, asset lifecycle management, and end-user services, including VIP stakeholders, and contribute to technology projects that enable business continuity and operational excellence.
The role emphasizes collaboration, strong communication, and ownership in a fast-paced environment, with exposure to a global technology platform and a culture
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